Digital Account Specialist

Job brief – We are looking for a Digital Account Specialist to join our Client Care Team at Noceans Media. You will manage our client portfolio to help our clients improve their web presence. It is the Client Care Team’s responsibility to be the key relationship and point of contact with each of our clients. The Account Specialist will collaborate closely with our Design Team, and ultimately, put together all the design elements to execute services for the client. Along with collaborating between Client and our team, excellent communication and genuine care for our clients will lead to long-term client relationships.

Act as the point of contact for clients for digital management matters
Build strong, long-term client relationships and maintain frequent contact
Set digital strategies for your assigned customers, considering their specific requirements
Address client queries effectively and in a timely manner
Schedule posts for clients social media accounts
Run & update client reports
Execute monthly client reporting calls
Stay up-to-date with digital technology trends
Attend and engage in weekly client care team meetings

Excellent verbal and written communication skills
Understanding of online marketing tools and social media platforms
Comfortable interacting with clients (experience with customer service and account management is a plus)
Teachable